Help with CrowMate

Support

Email hello@crowmate.com and tell us what happened, what you expected, and your iPhone and iOS version.

Email CrowMate Support

Movement & Fitness

CrowMate needs Motion & Fitness access to read iPhone steps. Open iOS Settings → Privacy & Security → Motion & Fitness and confirm Fitness Tracking and CrowMate are enabled. Apple does not provide Core Motion steps in the iOS Simulator.

Sign-in help

Use the same Continue with Apple or Continue with Google option you originally chose. CrowMate never asks for your Apple or Google password. If the provider sheet cannot complete, confirm that the iPhone is online and that the selected provider account is available on the device.

Delete your account and data

1. Open CrowMate and sign in.
2. Open Account.
3. Choose Delete Account.
4. Type DELETE and confirm.

Successful deletion permanently removes your authentication account and synchronized profile, registered device, and daily movement records, then clears the account's local app data. If you cannot sign in, email hello@crowmate.com and identify the Apple or Google sign-in method associated with the account.

Privacy and legal

Read the Privacy Policy and Terms of Use. Privacy requests can be sent to hello@crowmate.com.